Responsible Gaming

Gaming Should Be Entertainment

At BitStarz, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand that the house always has an edge, and you should only gamble with money you can afford to lose.

Gambling carries risks, and some people may develop problem gambling behaviours. We're committed to promoting responsible gaming and supporting players who may be struggling.

Age Verification

BitStarz is only available to players aged 18 years or older in Australia, or the legal age for gambling in your jurisdiction, whichever is higher. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under the legal gambling age, please do not use our platform. Parents and guardians are encouraged to monitor online activity and use parental controls.

Warning Signs of Problem Gambling

Recognising problem gambling early is crucial. If you experience any of the following, it may be time to seek help:

• Chasing Losses: Trying to recover losses by gambling more frequently or with larger amounts
• Loss of Control: Being unable to stick to pre-set limits or stop when you intend to
• Hiding Gambling: Concealing the extent of your gambling from family, friends, or partners
• Neglecting Responsibilities: Missing work, school, or family obligations due to gambling
• Financial Problems: Gambling with money intended for bills, rent, or other essential expenses
• Mood Changes: Gambling to escape stress, anxiety, depression, or other negative emotions
• Increased Tolerance: Needing to gamble with larger amounts to achieve the same excitement
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
• Relationship Strain: Gambling causing conflicts with loved ones
• Borrowing Money: Borrowing or using credit to fund gambling activities

Self-Help Tools & Features

BitStarz provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Reality Checks: Receive regular reminders of how long you've been playing and how much you've wagered
• Session Limits: Automatically end your gaming session after a specified period
• Self-Exclusion: Temporarily or permanently close your account and exclude yourself from our platform
• Account Cooling Off: Request a pause on your account to take a break from gaming

To access these tools or set limits, visit your account settings or contact our customer support team.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organisations:

Australia

• Gambling Help Online: www.gamblinghelponline.org.au – Free counselling and support services for Australian players
• Gamblers Anonymous Australia: Support groups and peer-led recovery programs
• National Gambling Helpline: 1800 858 858 (free call)

United Kingdom

• GamCare: www.gamcare.org.uk – Free, confidential support and counselling
• GamStop: www.gamstop.co.uk – National self-exclusion scheme for online gambling

Canada

• Responsible Gambling Council: www.responsiblegambling.org – Resources and support for problem gambling

United States

• National Council on Problem Gambling: www.ncpgambling.org – Helpline: 1-800-GAMBLER (1-800-426-2537)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA): Provides information and counselling on problem gambling

Take Action Today

If you believe you have a problem with gambling, or if someone close to you does, please seek help immediately. There is no shame in reaching out—support services are confidential and designed to help you regain control.

Contact one of the organisations listed above or speak to a trusted friend or family member. Recovery is possible with the right support.

BitStarz is committed to responsible gaming and the wellbeing of our players. If you need to self-exclude from our platform, please contact our Customer Support team.